Refund policy

Returns and refunds 

Returning plants bought from the nursery shop.

All returns or refund requests must be made by email or telephone.

For biosecurity reasons we don’t accept returns of plant material to the shop and/or nursery, unless we’ve previously agreed this with you.

Please do NOT bring plant material to the nursery shop unless we’ve agreed this with you.

If you’re unhappy with your purchase from the shop, please get in touch by phone or email describing:

  • Why you wish to return the plant.
  • When the plant was bought
  • How it was paid for e.g. cash, card or gift voucher
  • Whether you have the receipt
  • A photo of the plant with its’ stick in label.

We will then advise you as to what we will do and what you need to do. 

As plants are classed as perishable goods in the Consumer Rights Act 2015,  the usual 14 day cooling off period does not apply. We will not refund or replace plants bought in the shop because you have changed your mind.  

Your other statutory consumer rights are not affected

Returning plants bought by mail order.

All returns or refund requests must be made by email or telephone.

For biosecurity reasons we don’t accept returns of plant material to the shop and/or nursery, unless we’ve previously agreed this with you.

Please do NOT post or bring plant material to the nursery unless we’ve agreed this with you.   If you choose to return the plant to us, we will not pay postage.

As plants are perishable goods, please get in touch by phone or email within 7 days describing:

  • Why you wish a refund or plant return.
  • Your order number
  • Please attach photographs of the plant material and /or packaging

As plants are classed as perishable goods in the Consumer Rights Act 2015, the usual 14 day cooling off period does not apply. We will not refund or replace plants bought through mail order because changed your mind.

Your other statutory consumer rights are not affected.

 

Refunds.

We work hard to ensure our plants are fit and healthy when offered for sale. Our plants are in the main grown outdoors which makes them tough. We will refund where the plants supplied are:

  • Defective. If you’re not happy with your plants, please contact us within 7 days of purchasing the goods.

    Include:
    • When the plant was bought
    • Whether it was bought at a plant fair, show, talk or in our shop
    • If you purchased by mail order provide your order number
    • Include photographs of the plant and the stick in label

Please allow 5 working days for us to get back to you.

  • If we have supplied the wrong plant, please contact us within one growing season and include:

    • Where you bought the plants – at a plant fair, show, talk or in our shop
    • If you purchased by mail order provide your order number
    • Include photographs of the plant including leaf and flower and the stick in label.

  • Damaged in transit. Mail order deliveries only. Please contact us within 24 hours of the delivery being made. Please include:

    • Your order number
    • A description of the damage to the plants and packaging
    • Photographs of the plants with stick in label.
    • Photographs of the packaging

If you can see that the goods have been damaged when signing for a delivery. Ask to sign for the delivery as ‘damaged goods’.

We will not refund any plants which have died where they’ve been:

  • planted contrary to our stick in label instructions
  • damaged due to lack of watering or due to over watering
  • damaged due to airborne pests and disease
  • damaged due to weather conditions which are beyond our control e.g. drought, heavy rain, flooding, extreme and prolonged cold conditions
  • planted by a 3rd party contractor e.g. garden designer, landscaper, gardener


As we subsidise postage and packaging costs, we will not refund postage costs.

Your statutory consumer rights are not affected.