Privacy & Cookies Policy For Trade Customers

Hardy’s Cottage Garden Plants is an independent, family run nursery specialising in growing and supplying herbaceous perennials to the general public and trade. The Nursery is owned by Robert & Rosemary Hardy as a Partnership. 

This privacy policy explains how we use any personal information we collect about you when you use this website, place an order by email, letter or telephone.

Topics.

  • What information do we collect about you? 
  • How will we use the information about you? 
  • Marketing
  • Access to your information and correction of it
  • Protecting your personal information
  • Cookies
  • Other websites
  • Your consent 
  • Changes to our privacy policy 
  • How to contact us

 

What information do we collect about you?

We collect information about you when you place an order for products or services and / or when you create a website account. Website usage information is collected using cookies.

 

How will we use the information about you?

The personal information we collect via this website, email, letter or telephone call includes your name, address and postcode, telephone numbers, e-mail address and card payment details.

We use your information collected from the website, email, letter or telephone call to personalise your repeat visits to our website.

For your convenience, addition to any of our databases will give you automatic registration to our site using the same username and password.

For your convenience we will store your registration information so that you do not have to complete all the sections of order forms each time you use the web site.

We collect information about you to process your order, manage your account and, if you agree, to email you about Hardy’s other products and services which we think may be of interest to you. 

When placing an order via this website, email, letter or telephone call your card payment details are dealt with securely online by Barclaycard. All payment information is destroyed after payment has been taken. We will keep you informed about the status of your order by sending you updates via e-mail. We may phone you to discuss your order. 

If you choose to have your plants delivered by courier we share your delivery address and contact phone numbers with our parcel courier - UK Mail, to facilitate delivery of your order.

Hardy’s Cottage Garden Plants will not share your information for marketing purposes with any other companies.

We may disclose your personal information to third parties if -

We are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our Terms and Conditions or agreements or contracts between us or to protect the rights, property, or safety of Hardy’s Cottage Garden Plants, our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection, credit risk reduction and our internal investigations including customer complaints and claims.

 

Marketing

We would like to send you information about other products and services we offer which may be of interest to you. If you have consented to receive marketing, you may opt out at a later date. Hardy’s Cottage Garden Plants will not share your information for marketing purposes with any other companies.

You have a right at any time to stop us from contacting you for marketing purposes.

If you no longer wish to be contacted for marketing purposes, please click here.

 

Access to your information and correction

You have the right to request a copy of the information that we hold about you. If you would like a copy of some or all of your personal information, please email or write to us at the following address. We may make a small charge for this service. (Not exceeding £10)

We want to make sure that your personal information is accurate and up to date. You may ask us to correct or remove information you think is inaccurate. If you do change your name, address or contact information please inform us. 

You have the right to ask us to delete all of the information held on you by Hardy's Cottage Garden Plants. If you wish to exercise your "Right to be Forgotten" please follow this link  . We will remove your email address and contact details from our records and securely delete any other information we may hold. However,  we are legally obliged to keep all financial records as stated below - please see " How long do we hold your personal information for ? " If you have any further queries please contact us.

 

Protecting your personal information 

The Internet is not a secure medium, transmission of information over the internet is done at your own risk. However we take data security issues very seriously. Some of the relevant security procedures are described in this policy.

Firewalls are used to attempt to block unauthorised traffic to the servers and the actual servers are located in a secure location.

A username and password is required to access certain parts of this website; you are responsible for keeping your password confidential.

We have checks in place to ensure that our internal procedures meet our policy standards.We only allow access to personal information about you to Hardy’s Cottage Garden Plants employees who require that information in order to provide products or services to you. We ensure that third parties, who work with us to facilitate delivery of your order, or who maintain our website, agree to protect your personal information. 

 

How long do we hold your personal information for ?  

Specifically, we retain all data while it is still current; invoices and associated paperwork for up to 6 years after the calendar year to which they relate. 

Any correspondence via email or letters concerning orders / event bookings etc will be kept for as long as they are relevant.

Cookies

Cookies are tiny files which ask permission to be downloaded to your computer or mobile device, to improve your experience. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site.Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes, by gathering and remembering information about your preferences.  

Read our full Cookie Policy Here

You can prevent the setting of cookies by adjusting the settings on your browser (see your browser Help for how to do this). Be aware that disabling cookies will affect the functionality by preventing you from taking full advantage of the website.

Other websites

Our website may contain links to other websites. This privacy policy only applies to this website so when you link to other websites you should read their own privacy policies.

Your Consent

By submitting your information you consent to the use of that information as set out in this Policy. If we change our Privacy Policy we will post the changes on this page, and may place notices on other pages, so that you may be aware of the information we collect and how we use it. We will also e-mail you should we make any changes so that you may consent to our use of your information in that way. Continued use of the service will signify that you agree to any such changes.

Because the Internet infrastructure is global, the information you provide may be transferred outside the European Economic Area ("EEA")  and therefore data within these areas is not subject to similar data protection legislation during use,  as set out in this policy. However, we have taken the steps outlined above to try to improve the security of your information. By submitting your information you consent to these transfers.

 

Changes to our privacy policy

We keep our privacy policy under regular review and we will place any updates on this web page. This privacy policy was last updated on 25 May 2018 

 

How to contact us

Please contact us if you have any questions about our privacy policy or information we hold about you:

Telephone: 01256 - 896533

Email: info@hardysplants.co.uk

Write to: Hardy’s Cottage Garden Plants, Priory Lane Nursery, Whitchurch, Hampshire RG28 7FA 

Or you send us a message via our websites ‘Contact Us’ page ( insert link) 

To exercise all relevant rights, queries or complaints please in the first instance contact Hardy’s Cottage Garden Plants You can contact the Information Commissioners Office on 0303 123 1113 or via email https://ico.org.uk/global/contact-us/email/ or at the Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow, Cheshire. SK9 5AF. 

Hardy’s Cottage Garden Plants is registered with the ICO.