Covid-19 UPDATE for Trade Customers – Supplying You with Plants but Keeping You and Us Safe
Although we have closed the nursery to all visitors and our ‘Cash and Carry’ service is temporarily suspended in light of the Covid-19 situation, we are still able to quote for, gather any available plants that you wish to order and deliver them to you or your site safely using our vans. To date most of our deliveries have been within a 15 mile radius but we are willing to go further afield as required – please just enquire.
Like many companies we have reviewed our processes and implemented safe distancing provisions in line with the Government’s latest requirements to keep everyone within our horticultural community safe.
Quotations, confirmation of orders and payments are being dealt with remotely by our team working from home. Please feel free to email any queries that you may have on email@example.com or firstname.lastname@example.org and they will get back to you.
Your plants will be gathered and checked by our resident on-site team who are caring for all the plants through this challenging period. Once gathered we will contact you to confirm and discuss any potential changes to your order plus agree a delivery date.
We will then formally invoice you for your plants and ask you to pay for them before they are delivered. We will confirm receipt of your payment plus send you a pdf copy of your delivery note containing the Plant Passporting information.
We will deliver the plants to a safe area on your site and send you a photo of your plants as delivered. When allocating a safe place please consider the safety implications for our delivery driver, i.e. how many gates they have to open, do they have to ask for directions (hopefully not), can they deliver without being within 2 metres of anyone else, making sure that they and you will stay safe.
Your plants will have Plant Passporting labels in compliance with current regulations plus a paper copy of the delivery note with Plant Passporting information on it. Please can you either sign the paper copy and send us a photo of it with your signature on it for our records or electronically sign the pdf copy and email it back to us.
Thank you for your help in keeping everyone safe at this time