**Please note we reserve the right to split the delivery of orders over £350 to enable us to control our courier costs. We will contact you to discuss delivery prior to despatch.

Zone D postage and packing.

Postcodes within the Scottish Highlands. Please note we only deliver to mainland Scotland.

AB31 - AB38, AB41 - AB56, IV1-IV40, IV52-IV54,IV63, KW1-KW14, PA21 – PA38, PA80, PH4 - PH41, PH49 - PH50

Orders from zero to £99.99 - £30.00 P & P

Orders from £100.00 to £174.99 - £40.00 P & P

Orders from £175 to £249.99 - £50.00 P & P

Orders over £250 - £85.00 P & P **

**Please note we reserve the right to split the delivery of orders over £250 to enable us to control our courier costs. We will contact you to discuss delivery prior to despatch.

DHL Parcel UK Postcode Zone Map

Delivery charges - postcode areas and associated counties

We don’t send to the following postcodes

HS IV41 - IV49 IV51, 55 & 56 KA27 - KA28 KW15 - KW17 PA20 PA41 - PA49 PA60 - PA78 PH42 - PH44 ZE Isle of Man (IM) Channel Islands

Special instructions for your delivery

If you are going to be out when your delivery is due, please use the "Special Instructions" box to tell us where your parcel can be left in a safe place.

Please could you also fill in the "Special instructions" box with any further information you feel our courier may need to find your address - e.g Your "What3Words" location or specific directions "Our house is down a small lane on the left hand side of The Old Thirteenth Cheshire Astley Volunteer Rifleman Corps Inn and is not visible or signposted from the road.

Current delivery waiting times.

Hardy's mail order packing team work hard to minimise the time between you placing your order and despatch. To view our Mail Order Despatch Times for orders currently being picked and to find answers to frequently asked questions please follow this link.

Acceptance of your order

We would advise that your order has not been accepted until you have received a confirmation email from Hardy's Cottage Garden Plants. We reserve the right to cancel any order for any reason. These terms are governed by the laws of England and Wales and any disputes will be decided by the courts of England and Wales.
The above policies do not affect your statutory rights.

Please contact us if you require further information.

Pricing

Goods advertised on this site are subject to change in price without notice, however in the interests of good customer service, such changes are unlikely. All prices are inclusive of VAT. If you do not receive an invoice and require one for accounting purposes, please email us with your order number, and date of order.

Hardy's Cottage Garden Plants VAT Number: 390 8112 01

Returns and refunds

Returning plants bought from the nursery shop.

All returns or refund requests must be made by email or telephone.

For biosecurity reasons we don’t accept returns of plant material to the shop and/or nursery, unless we’ve previously agreed this with you.

Please do NOT bring plant material to the nursery shop unless we’ve agreed this with you.

If you’re unhappy with your purchase from the shop, please get in touch by phone or email describing:

Why you wish to return the plant.
When the plant was bought
How it was paid for e.g. cash, card or gift voucher
Whether you have the receipt
A photo of the plant with its’ stick in label.

We will then advise you as to what we will do and what you need to do.

As plants are classed as perishable goods in the Consumer Rights Act 2015, the usual 14 day cooling off period does not apply. We will not refund or replace plants bought in the shop because you have changed your mind.

Your other statutory consumer rights are not affected

Returning plants bought by mail order.

All returns or refund requests must be made by email or telephone.

For biosecurity reasons we don’t accept returns of plant material to the shop and/or nursery, unless we’ve previously agreed this with you.

Please do NOT post or bring plant material to the nursery unless we’ve agreed this with you. If you choose to return the plant to us, we will not pay postage.

As plants are perishable goods, please get in touch by phone or email within 7 days describing:

Why you wish a refund or plant return.
Your order number
Please attach photographs of the plant material and /or packaging

As plants are classed as perishable goods in the Consumer Rights Act 2015, the usual 14 day cooling off period does not apply. We will not refund or replace plants bought through mail order because changed your mind.

Your other statutory consumer rights are not affected.

Refunds.

We work hard to ensure our plants are fit and healthy when offered for sale. Our plants are in the main grown outdoors which makes them tough. We will refund where the plants supplied are:

Defective. If you’re not happy with your plants, please contact us within 7 days of purchasing the goods.

Include:
- When the plant was bought
- Whether it was bought at a plant fair, show, talk or in our shop
- If you purchased by mail order provide your order number
- Include photographs of the plant and the stick in label

Please allow 5 working days for us to get back to you.

If we have supplied the wrong plant, please contact us within one growing season and include:
- Where you bought the plants – at a plant fair, show, talk or in our shop
- If you purchased by mail order provide your order number
- Include photographs of the plant including leaf and flower and the stick in label.
Damaged in transit. Mail order deliveries only. Please contact us within 24 hours of the delivery being made. Please include:
- Your order number
- A description of the damage to the plants and packaging
- Photographs of the plants with stick in label.
- Photographs of the packaging

If you can see that the goods have been damaged when signing for a delivery. Ask to sign for the delivery as ‘damaged goods’.

We will not refund any plants which have died where they’ve been:

planted contrary to our stick in label instructions
damaged due to lack of watering or due to over watering
damaged due to airborne pests and disease
damaged due to weather conditions which are beyond our control e.g. drought, heavy rain, flooding, extreme and prolonged cold conditions
planted by a 3^rd party contractor e.g. garden designer, landscaper, gardener

As we subsidise postage and packaging costs, we will not refund postage costs.

Your statutory consumer rights are not affected.

Plant availability and packing information.

Plant production at the nursery

Hardy's is a working nursery which means the bulk of the plants we offer for sale are grown on site. Many are produced from cutting material or seed which we take from our own stock plants, on occasion we source seed from trusted suppliers. In some years our stock plants may not produce enough seed for the following season or germination rates may be low - these factors are beyond our control. The weather plays its part in either speeding up or slowing down plant growth and can impact on how quickly we can produce saleable stock. We endeavour to maintain good stock levels of the most popular lines of plants throughout the growing season (spring, summer and autumn).

We repot a large proportion of our stock over the winter months; these plants then have to root down in their pots prior to being offered for sale, as we progress through spring you will find our saleable stock levels increase dramatically.

Availability of plants via Mail Order and the Nursery Shop

At times throughout the growing year some varieties of plants will only be available from the Nursery (*Currently unavailable online). This is either due to the plant being too large or too delicate to send via Mail Order courier or due to low stock numbers. To avoid disappointment we would advise emailing or ringing the Nursery to reserve your plants before travelling a long distance to the Nursery. Contact us and we will do our best to help you. Alternatively we can deliver plants via Flower Shows at no additional cost please see our Shows & Events page for venues and dates . For information about the availability of tender plants please follow this link.

Available – stock is available to buy online for mail order delivery, for click and collect or through our nursery shop.

Out of stock - more to come. Stock is temporarily unavailable. We walk round and assess our stock as fit for sale on a regular basis, and when stock is fit for sale we’ll add it to our shop. If stock is showing as sold out, check back in a couple of days when more stock may have been added.

Click and collect only – this stock is only available for collection from our Hampshire nursery shop. This may be because the plant is too fragile or too large to post. If you order click and collect, your plant choices are guaranteed when you pay online.

Currently unavailable online – means you may be able to buy this plant at our Hampshire shop, but not have it delivered by mail order. If you are planning a specific trip to the nursery to look for a specific plant, email or give us a call in advance to avoid disappointment. We can’t guarantee the plants you require will be here unless you contact us in advance.

Currently unavailable - we don’t have any stock available for selling, however we plan to have stock either before the end of the current growing season or during the next growing year. Stock is not currently available in the shop, for click and collect or for mail order.

When receiving plants by mail order: Please be aware that your plants will arrive cut back. This does not harm your plant, in fact it aids better establishment of the plants whilst helping increase root and shoot growth once your plant is in the ground - this is horticultural good practice. To help you we include basic planting instructions with your order - read more about how to plant your pot grown perennials

Use of promotional codes (Promo Code)

Terms and Conditions

Promotional Code (Promo Code) offers are only available for purchases made online

Limitations apply, see below for details.

To redeem the offer online enter code e.g "MARCH23" at the checkout screen of the website.
The offer must be applied at the point of sale, and cannot be applied retrospectively.
The offer and discount is not exchangeable for cash or credit, and is non-transferable. Returns - Items will be refunded at the discounted price paid (Please see our returns policy). This does not affect your statutory rights.
Hardy's Cottage Garden Plants reserves the right to (i) cancel any offer at any time; (ii) cancel or refuse any individual's benefit from it; (iii) amend these terms and conditions, including the end date.
The End time for Promotional Code Offers will be given each time a new Promotional Code is issued.
Promotional Codes cannot be used to purchase goods and services when visiting our Hampshire based Nursery Shop. However, Promotional Codes can be used to place *click and collect Orders via our website. (*Please see our terms and conditions for click and collect which is only available via our Hampshire based Nursery Shop)

Click and collect from the nursery shop. (Hampshire,UK)

Terms and Conditions

If you live in our area and would like to collect your plants rather than have them delivered you can convert your order to 'Click and Collect'. We hasten to add it will still take us a minimum of 48hrs to gather your order and contact you. We ask you not to visit the nursery just on the off chance that your order will be ready. You will find that some plants listed on the website are only available via 'Click and Collect'. As stated above this enables us to include plants which are either just too delicate or too large to send via mail order courier and allows customers who intend to visit the nursery to buy them in advance. This also currently applies to other items such as MELCOURT SYLVAGROW® Compost.

Once our team have gathered your 'Click and Collect' order you will receive an email asking you to confirm when you will be collecting your order - we can not hold orders for a period of more than 10 working days .

*PLEASE NOTE* While our nursery shop may be open, our office is not staffed weekends and on bank holidays. Any 'Click and Collect' orders placed after 4pm on Fridays will not be processed until Monday.

Hardy’s Cottage Garden Plants - Traditional gift vouchers

Terms and Conditions

You can purchase Hardy's traditional* gift vouchers for use at our Hampshire based Nursery Shop or to purchase plants from us at any of the plant fairs or shows that we attend. Vouchers can also be used to purchase tickets for one of Rosy Hardy's talks, propagation workshops or a talk by one of our popular guest speakers.

If you wish us to send these gift vouchers directly to your chosen recipient and would like us to include a special message, please tell us by filling in the 'special instructions' box when you complete your order. For these types of orders we will include a greetings card with each purchase free of charge. Vouchers are valid for 18 months from date of purchase.

Hardy’s Cottage Garden Plants - Gift Vouchers cannot be exchanged for cash. If the value of the your purchase is less than the value of the token, change will be given in the form of a credit note.

Vouchers are valid for 18 months from the date of purchase and the use by date will be detailed on the back of the voucher.

*paper gift voucher Shop for gift vouchers now

Hardy's Cottage Garden Plants - Online Gift Vouchers

Terms and Conditions

Our online vouchers allow you to choose an amount, and whether to print at home to present in person, or send directly to the recipient via email.

Please Note: Hardy's Online Gift Vouchers can be spent in our online store only.

Vouchers may be used to pay for plants selected and paid for online for delivery by mail order or for collection from our Hampshire based nursery - select click and collect at checkout.

You can only use one voucher code per order.

At this time, vouchers are not valid for postage or delivery costs. Recipients will be required to pay for postage at checkout.

The value of the wheelbarrow (shopping basket) must be higher than the value of the online voucher. The value of the voucher should be spent in one transaction. No change will be issued for online vouchers.

Vouchers cannot be exchanged for cash. Vouchers are valid for 18 months from date of purchase.

The recipient may need to check their junk folder if their voucher doesn't turn up when expected.

Shop for gift vouchers now

How to book a talk or workshop

Order online. Select your talk online, add the required number of tickets to your basket, and proceed to the checkout. Please note that all information will be emailed to you once you have completed your booking. There are no tickets issued for our talks/events, please state your name on arrival.

You may also book via the telephone 01256 896533 or email us

By completing a booking you are indicating that you will attend the event organised by Hardy's Cottage Garden Plants, places are booked on a first come first served basis. Hardy's Cottage Garden Plants reserve the right to prevent anyone from attending our talk if they have not pre-booked.

Important information please follow this link and read before booking your talk or workshop

Book a talk or workshop now

Cancellation policy

Friends and family are welcome to attend the talk or workshop in your place provided we have been notified at least one working day before the event begins. You will need to provide us with their name

Otherwise, we regret we are unable to offer refunds on talks and workshops, but can offer transfers to an alternative talk/workshop date, provided we have been given enough notice (subject to availability):

More than 2 weeks before the talk/workshop starts – We will transfer you to another course or event of the same value
1 weeks' notice before the talk/workshop starts – We will refund you 50% of costs
Less than 2 days before the talk/workshop starts – We regret we cannot offer a refund

If we cancel a talk or workshop:

Hardy's Cottage Garden Plants are entitled to cancel any talk/workshop or event at any time. In these cases you will be contacted and given the option to transfer to another talk/workshop of the same value or receive a full refund of your payment.