Terms & Conditions

Delivery charges 

We accept online orders from Mainland UK, Northern Ireland, including the Isle of Wight and the Isle of Anglesey . Please note your delivery cost will vary depending upon your delivery address which is determined by our courier costs. 

Post and packing charges for England, Wales, the Isle of Wight and the Isle of Anglesey : For an unlimited number of plants add £9.50 

Post and packing charges for Lowland Scotland 1: For an unlimited number of plants add £11.00  

Post and packing charges for The Scottish Highlands 1 and Northern Ireland:  For an unlimited number of plants add £35.00 

1. Please note: Although we have classified these regions as Highland or Lowland, due to the way our courier works some areas may appear in the Highland delivery band although they are geographically in the Lowlands. Please contact us via email or phone to discuss delivery rates if you feel you should be in the lower price bracket. Postcode areas which are affected by these discrepancies are as follows ( AB1 - AB16 , AB21 - AB25 , AB30, AB39 ) ( PA1 - PA19, PH1 - PH3) 

 

Seed orders: These are sent via Royal Mail and delivery is charged at a flat rate of £1.95 for all of the areas listed above and for an unlimited number of seed packets. 

 

Special Instructions for Your Delivery

If you are going to be out when your delivery is due, please use the "Special Instructions" box to tell us where your parcel can be left in a safe place. 

To help ensure your parcel reaches you as easily as possible, please could you also fill in the "Special instructions" box with any further information you feel our courier may need - e.g Our house is down a small lane on the left hand side of "The Old Thirteenth Cheshire Astley Volunteer Rifleman Corps Inn" and is not visible or signposted from the road. 

 

Plant availability and packing information.

Please be aware that your plants will arrive cut back. This does not harm your plant, in fact it aids better establishment of the plants whilst helping increase root and shoot growth once your plant is in the ground - this is horticultural good practice. To help you we include basic planting instructions with your order. 

Read more about how to plant your pot grown perennials

 

At times throughout the growing year some varieties of plants will only be available from the Nursery. This is either due to the plant being too large or too delicate to send via Mail Order courier or due to low stock numbers. To avoid disappointment we would advise emailing or ringing the Nursery to reserve your plants before travelling a long distance to the Nursery. Contact us and we will do our best to help you. Alternatively we can deliver plants via Flower Shows at no additional cost. Please see our Shows & Events page.

Read more about plant availability

Click and Collect from the nursery shop.

If you are in our area and would like to collect your rather than have it delivered you can convert your order to "Click and Collect".  You will find that some plants listed on the website are only available via 'Click and Collect'. As stated above this enables us to include plants that we only ever have in very small quantities or plants which are either just too delicate or too large to send via mail order courier, and allows customers who intend to visit the nursery to reserve them in advance. This also currently applies to MELCOURT SYLVAGROW® Compost and the ARS 300L Pointed Fruit Pruner listed under the Gifts & Sundries Section. 

 

Acceptance of your order

We would advise that your order has not been accepted until you have received a confirmation email from Hardy's Cottage Garden Plants. We reserve the right to cancel any order for any reason. These terms are governed by the laws of England and Wales and any disputes will be decided by the courts of England and Wales.
The above policies do not affect your statutory rights.

Please contact us if you require further information.

 

Pricing 

Goods advertised on this site are subject to change in price without notice, however in the interests of good customer service, such changes are unlikely.


Returns

If you consider our goods and services to be defective or sub-standard, please contact Hardy's via email info@hardysplants.co.uk with photos to discuss your queries or telephone 01256 896533. We do not undertake to pay postage if goods are returned to us without our prior knowledge. This does not affect your statutory rights. 

 

Privacy

Your personal information will not be disclosed to third parties and will only be used by Hardy's Cottage Garden Plants for the purposes of processing your order.
'Cookies' are used on this shopping site, but only to keep track of your shopping basket and its contents.
All information is collected lawfully and in accordance with the Data Protection Act 1998.

How to book a Talk

Order online. Select your talk online, add the required number of tickets to your basket, and proceed to the checkout.  Please note that all information will be emailed to you once you have completed your booking. There are no tickets issued for our talks/events, please state your name on arrival. 

You may also book via the telephone 01256 896533 or email us 

By completing a booking you are indicating that you will attend the event organised by Hardy's Cottage Garden Plants, places are booked on a first come first served basis. Hardy's Cottage Garden Plants reserve the right to prevent anyone from attending our talk if they have not pre-booked.

CANCELLATION POLICY

Friends and family are welcome to attend the talk in your place provided we have been notified at least one working day before the event begins. You will need to provide us with their name  

Otherwise, we regret we are unable to offer refunds on talks and Events, but can offer transfers to an alternative course date, provided we have been given enough notice (subject to availability):

  • More than 2 weeks before the course starts – We will transfer you to another course or event of the same value 
  • 1 weeks' notice before the course starts – We will refund you 50% of costs
  • Less than 2 days before the course starts – We regret we cannot offer a refund 

If we cancel a course:

Hardy's Cottage Garden Plants are entitled to cancel any talk/event at any time. In these cases you will be contacted and given the option to transfer to another course of the same value or receive a full refund of your payment.