Terms & Conditions

Delivery charges 

We accept online orders from Mainland UK, Northern Ireland, including the Isle of Wight and the Isle of Anglesey. Please note your delivery cost will vary depending upon your delivery address which is determined by our courier costs. 

Post and packing charges for England, Wales, the Isle of Wight and the Isle of Anglesey : For an unlimited number of plants add £9.50 

Post and packing charges for Lowland Scotland 1: For an unlimited number of plants add £11.00  

Post and packing charges for The Scottish Highlands 1 and Northern Ireland:  For an unlimited number of plants add £35.00 

1. Please note: Although we have classified these regions as Highland or Lowland, due to the way our courier works some areas may appear in the Highland delivery band although they are geographically in the Lowlands. Please contact us via email or phone to discuss delivery rates if you feel you should be in the lower price bracket. Postcode areas which are affected by these discrepancies are as follows ( AB1 - AB16 , AB21 - AB25 , AB30, AB39 ) ( PA1 - PA19, PH1 - PH3) 

Seed orders: These are sent via Royal Mail and delivery is charged at a flat rate of £1.95 for all of the areas listed above and for an unlimited number of seed packets. 

 

Special Instructions for Your Delivery

If you are going to be out when your delivery is due, please use the "Special Instructions" box to tell us where your parcel can be left in a safe place. 

To help ensure your parcel reaches you as easily as possible, please could you also fill in the "Special instructions" box with any further information you feel our courier may need - e.g Our house is down a small lane on the left hand side of "The Old Thirteenth Cheshire Astley Volunteer Rifleman Corps Inn" and is not visible or signposted from the road. 

 

Plant availability and packing information.

Please be aware that your plants will arrive cut back. This does not harm your plant, in fact it aids better establishment of the plants whilst helping increase root and shoot growth once your plant is in the ground - this is horticultural good practice. To help you we include basic planting instructions with your order - read more about how to plant your pot grown perennials

At times throughout the growing year some varieties of plants will only be available from the Nursery. This is either due to the plant being too large or too delicate to send via Mail Order courier or due to low stock numbers. To avoid disappointment we would advise emailing or ringing the Nursery to reserve your plants before travelling a long distance to the Nursery. Contact us and we will do our best to help you. Alternatively we can deliver plants via Flower Shows at no additional cost please see our Shows & Events page for venues and dates - read more about plant availability

 

Click and Collect from the Nursery Shop.

If you are in our area and would like to collect your rather than have it delivered you can convert your order to "Click and Collect".  You will find that some plants listed on the website are only available via 'Click and Collect'. As stated above this enables us to include plants that we only ever have in very small quantities or plants which are either just too delicate or too large to send via mail order courier, and allows customers who intend to visit the nursery to reserve them in advance. This also currently applies to MELCOURT SYLVAGROW® Compost and the ARS 300L Pointed Fruit Pruner listed under the Gifts & Sundries Section. 

 

Acceptance of your order

We would advise that your order has not been accepted until you have received a confirmation email from Hardy's Cottage Garden Plants. We reserve the right to cancel any order for any reason. These terms are governed by the laws of England and Wales and any disputes will be decided by the courts of England and Wales.
The above policies do not affect your statutory rights.

Please contact us if you require further information.

Pricing 

Goods advertised on this site are subject to change in price without notice, however in the interests of good customer service, such changes are unlikely.

Returns

If you consider our goods and services to be defective or sub-standard, please contact Hardy's via email info@hardysplants.co.uk with photos to discuss your queries or telephone 01256 896533. We do not undertake to pay postage if goods are returned to us without our prior knowledge. This does not affect your statutory rights. 

 

How to book a Talk or Workshop

Important information please follow this link and read before booking your talk or workshop

Order online. Select your talk online, add the required number of tickets to your basket, and proceed to the checkout.  Please note that all information will be emailed to you once you have completed your booking. There are no tickets issued for our talks/events, please state your name on arrival. 

You may also book via the telephone 01256 896533 or email us 

By completing a booking you are indicating that you will attend the event organised by Hardy's Cottage Garden Plants, places are booked on a first come first served basis. Hardy's Cottage Garden Plants reserve the right to prevent anyone from attending our talk if they have not pre-booked.

Cancellation Policy

Friends and family are welcome to attend the talk or workshop in your place provided we have been notified at least one working day before the event begins. You will need to provide us with their name  

Otherwise, we regret we are unable to offer refunds on talks and workshops, but can offer transfers to an alternative talk/workshop date, provided we have been given enough notice (subject to availability):

  • More than 2 weeks before the talk/workshop starts – We will transfer you to another course or event of the same value 
  • 1 weeks' notice before the talk/workshop starts – We will refund you 50% of costs
  • Less than 2 days before the talk/workshop starts – We regret we cannot offer a refund 

If we cancel a Talk or Workshop:

Hardy's Cottage Garden Plants are entitled to cancel any talk/workshop or event at any time. In these cases you will be contacted and given the option to transfer to another talk/workshop of the same value or receive a full refund of your payment.

 

Our privacy policy - We take your privacy seriously.

 

Who we are and how to contact us.

Hardy’s Cottage Garden Plants are specialist growers of Herbaceous Perennials, the Nursery is owned by Robert & Rosemary Hardy as a Partnership.  

Telephone no. 01256 896533

Email address: info@hardysplants.co.uk

Address: Priory Lane Nursery, Whitchurch, Hampshire RG28 7FA 

 

How we protect your information whilst you use our website

Data security is of great importance to Hardy's Cottage Garden Plants and to protect your Data we have put in place suitable physical, electronic and managerial procedures to safeguard and secure Data collected via this Website.

A username and password is required to access certain parts of the Website; you are responsible for keeping your password confidential.

We endeavour to do our best to protect your personal Data. However, transmission of information over the internet is not entirely secure and is done at your own risk. We cannot ensure the security of your Data transmitted to the Website.

Links to other websites - this Website may, from time to time, provide links to other websites. We have no control over such websites and are not responsible for the content of these websites. This privacy policy does not extend to your use of such websites. You are advised to read the privacy policy or statement of other websites prior to using them. 
 

Cookies 

Cookies are tiny files which ask permission to be downloaded to your computer or mobile device, to improve your experience. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site.Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes, by gathering and remembering information about your preferences.  
Read our full Cookie Policy Here
 

How we deal with the information you give us when you place an order via our website.

We require your name, address or addresses, telephone numbers, email address and card details to process your order and for accountancy purposes.

Your card details are dealt with securely online by Barclaycard.

We share addresses, telephone numbers and email addresses with our Courier Company (UK Mail)  to facilitate delivery of orders.

We may email you (via MailChimp) to share information with you - Hardy's news, special offers and events at the nursery.  Hardy’s Cottage Garden Plants will not share your information for marketing purposes with any other companies. 

You have the right to withdraw consent to use your information at any time where relevant, unsubscribe from our emails, or request your information is deleted without it affecting your rights to use our goods or services.

Your order information will be kept for our own statistical/record keeping purposes only.

To help us keep our records up to date if any of the information that you have provided to Hardy's Cottage Garden Plants changes, for example if you change your e-mail address, name or address please, Click here to contact us and send us the amendments.

If you feel we have misused your information in any way you have the right to lodge a complaint with the supervisory authority i.e. Information Commissioner’s Office (ICO).

Hardy's Cottage Garden Plants reserves the right to change this privacy policy as we may deem necessary from time to time or as may be required by law. Any changes will be immediately posted on the Website and you are deemed to have accepted the terms of the privacy policy on your first use of the Website following the alterations.

Last updated on 8 February 2018

 

If you require further information please contact us. info@hardysplants.co.uk